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Why Did My Payment Fail?

If you're having problem processing a payment, be certain you've updated the app and yous've tried these app troubleshooting tips. If you're still having trouble, contact us for help with a specific transaction.

Declined Cards

Identify Mistake Messages

If a card is declined in the Square app, yous'll come across one of the following errors:

• "Declined. Carte has expired. Delight use a different card."

• "Declined. Delight use a different bill of fare."

• "Declined. Please have cardholder call issuer earlier retrying transaction."

• "Declined. Please verify the bill of fare number, expiration date, CVV and Zip lawmaking."

Ostend Personal Information and Settings

We're non given an exact reason a menu is declined. If your customer has confirmed their carte du jour is valid and the transaction still declines, they should contact their card-issuing banking concern for more than information.

For manually entered transactions, Square requires 100% accuracy. The information entered must friction match the payment card exactly. If your customer has recently moved, the billing Nothing code entered may be outdated. If you lot're manually entering a 3rd-political party gift carte, the customer may demand to contact the card issuer to register the card with a billing accost, which is required to manually enter any card.

If your Apple device is fix to the wrong calendar, it tin issue in declined cards. Follow these steps to check your calendar:

1. Tap Settings > Full general > International > Calendar.

2. Select the Gregorian calendar.

3. Log out and log dorsum into the Square app.

Notation: Declined cards may result in pending charges on your customer's bank argument. Foursquare immediately sends the void notification, but it may accept the bank a few business organisation days to remove the accuse.

Verify Payment Information

A card'southward numbers volition turn reddish if the data entered is wrong. Verify with your client that the information you're entering is valid.

Abolish Transactions

If yous accidentally accuse the wrong amount, you can cancel the payment by tapping the 10 in the meridian-left corner of the signature screen. You tin can crave a passcode to cancel transactions.

Connect to a Wi-Fi Network

Square requires an active Cyberspace connection to process payments. This tin can exist either a Wi-Fi connection or a data service (such equally 3G, 4G or Border). Choose Wi-Fi over your cellular network for a faster processing experience with Square.

To practise and then:

• Mobile devices display a list of Wi-Fi networks in range. Tap a network and, if necessary, enter the password to join.

• If no Wi-Fi networks are available, your device may connect to the Internet over a cellular data network (EDGE, 3G or 4G.) You can prevent your device from using cellular data in Settings.

E'er cheque that you have a strong network connectedness before attempting to procedure a payment. Payments tin fail if the connection is not strong enough.

Notation: If you lose internet connectivity, you lot can enable Offline Fashion to accept swiped card payments. When operating in Offline Style, there is additional risk with any payments you accept.

If you lot have Greenbacks or Other Tender without an net connection, you may encounter a list of uncompleted payments in-app. The payments volition exist recorded when Wi-Fi or data service is restored. This only applies to Cash or Other Tender processed with the Square app.

Missing or Fractional Transactions

If you process a Square Gift Carte payment and the balance doesn't cover the full corporeality of the sale, you lot'll need to click Done from the signature screen to continue on to process the unabridged sale corporeality. If you don't process the entire sale amount, the sale will be voided.

Pending Charges

If a payment is canceled, interrupted, or declined, your customer may see a awaiting charge on their card statement. It may look like the charge has posted to their account, but it should fall off afterwards a few business days. Square sends a void notification to the bank as soon equally a payment becomes voided. Information technology'southward then up to the bank to release whatsoever hold on the cardholder'southward funds.

If the transaction does not show upwards in your payment history, only appears on a customer'due south card statement, this is a sign that your customer is seeing a pending transaction and not an actual charge.

Confirm Successful Payments

To double-check the success of a payment:

• If y'all're collecting signatures, a payment is non completed until you lot've passed the signature and confirmation screen and processed the full corporeality of the sale.

• If in that location is a remaining residual on a transaction, it will need to be candy for the entire auction to be successful.

• Offline Mode payments will complete if you regain internet connectivity within 72 hours, assuming the card does not decline.

• If your payment was successful, Foursquare will ship y'all a notification email (e.grand. "Square Payment #123456").

• Confirm a successful transaction by checking Transactions within the app or your payment history in your Square Dashboard. If a transaction is not completed, it will announced in your Transaction Status report.

If y'all have questions about transfers, cheque out these troubleshooting tips.

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Source: https://squareup.com/help/us/en/article/5082-why-did-my-payment-fail

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